Reference

How ef99 Handles Your Personal Information

This Privacy Policy covers what data ef99 collects when you use your account, make deposits via JazzCash, Easypaisa, or Raast, and access our lobby — and exactly how we use it. Availability of our services depends on local law and eligible regions in Pakistan.

Account data protectionJazzCash & Easypaisa transaction privacyCookie and device dataYour rights to access and deletionDirect contact for data requests
ef99 How ef99 Handles Your Personal Information
HOW WE PROTECT YOU

Data Security and Your Account

We use SSL encryption across the platform so data you send — whether during login, account setup, or a JazzCash deposit — travels securely. Access to your account data within our systems is restricted to staff who need it to operate the service.

SSL Encryption

Every connection to ef99 is encrypted. Login sessions, payment instructions through Easypaisa or Raast, and account actions all run over SSL to prevent interception.

Retention Policy

We keep your data only as long as your account is active or as required by applicable law after closure. You can ask us to delete your account and associated records at any time.

Cookie Control

Cookies on ef99 manage session state and lobby preferences. You can adjust or clear cookies through your browser settings; some features may work differently if cookies are disabled.

Data Access Requests

You have the right to request a copy of the personal data we hold on you. Contact our support team via email or live chat and we will respond to your request in writing.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

Team online

Email Support

Send your data access or deletion request to our support email. We respond to privacy queries and process account data requests as quickly as we can.

Live Chat

Open the chat widget in your account dashboard to speak with our support team about any data concern, wallet verification query, or account privacy issue.

Account Settings

You can review and update your contact details, notification preferences, and communication consent directly inside your account settings page at any time.

Common Questions About Your Privacy

Here are the questions we hear most often about how ef99 handles your personal data, your rights, and how to get in touch if something needs attention.

We collect your name, contact details, and any identity documents needed to verify withdrawals. We also log device and session data to keep your account secure from unauthorised access.

We share data only with payment processors — such as JazzCash and Easypaisa — and identity verification providers. We do not sell your personal information to advertisers or unrelated third parties.

Every transaction generates a record tied to your account. These records are kept to verify payouts, resolve disputes, and meet legal obligations in regions where our service operates.

Yes. Contact our support team through live chat or email and ask for a data access request. We will respond with the personal information we hold on your account.

Reach our support team via live chat or email with a deletion request. Once your account is closed, we retain only what applicable law requires and remove the rest.

Cookies store your session state and lobby preferences so the platform loads the way you left it. You can clear or block cookies in your browser settings, though some account features may behave differently.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.